We make every effort to have the same team clean your home each visit. We cross-train in the case the team member(s) assigned to your home are not able to clean on your scheduled day.

We love pets and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We would love to know their names, too. We also ask that you secure them as appropriate in case visitors make them nervous.

Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.

Yes, we are Licensed & Insured in the state of Ohio and Kentucky.

If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home before or after the Holiday .

Honestly Clean LLC provides all supplies except the vacuum for sanitary purposes. If there are allergies, let us know ahead of time. If you have specific supplies you'd like us to use, we can further discuss before services begin.

To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, dishes and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost. We do ask that you put away any important documents and valuables. No worries though, we’re ready to tackle messes, and will attempt to neatly pile and arrange any items left on floors or furniture.

For us to be most efficient to not miss any area and to stay on track with time, we prefer to clean when no one is occupying the home. However, it is your choice, and if you/someone is home, ask that you are in another area than where we are cleaning. Giving us access to your home on your day of service is important. Many of our customers prefer to give us a key. Others leave a key in a safe place or provide codes for the garage and/or alarm system. Should you choose to give us a key, it will be issued to the cleaning team member and tracked internally.

Fees are based on the condition and size of the home. We are happy to work on a plan that fits every budget need.